Frequently Asked Questions
How to book a hotel room?
1. What types of rooms does the hotel have?
- Room with balcony
- Room without balcony
- Room with 2 large double beds
2. Is the hotel price per room or per person?
Room rate applies to 2 people/room, the third person will be charged 100,000 VND for extra bed.
3. How to make an appointment?
You can book a hotel room in two easy ways:
Option 1: You call the hotel's phone number or hotline to book a room and receive direct advice: 028 3923 5086 - 0916 25 10 25
Method 2: You access the online room sale page https://hanhlong.com/ and follow the booking instructions, contact to respond to your request.
4. Urgent, what should I do?
If you need a room urgently, please call the hotel switchboard: 028 3923 5086 or hotline: 0916 25 10 25
5. How to book someone else's room in the hotel?
You only need to provide the name of the customer staying at the hotel, the hotel's unique phone number and email address for the hotel to contact, the hotel will send a confirmation email with the phone number you provide.
6. What's the difference between direct hotel booking and booking via booking website?
Save electricity from 15% to 25% when you book directly with the hotel and book online through the website. necessary information .
7. Is a rebooking/rebooking required to make a reservation?
All confirmed bookings require a secure booking (secure booking) secured by credit card or cash (secure booking).
8. How to check out without charge?
Subject to booking conditions, guests are advised to contact our reservation department for more details.
9. Is it possible to have more than one person in a room?
Each room can accommodate up to three (3) people. Please note that there is a surcharge for the third person.
10. Does the hotel offer discounts for group guests?
Our hotel has discounts for groups and long-term guests. Or call the hotel switchboard directly: 028 3923 5086 or hotline: 0916 25 10 25
11. Does the hotel allow pets in the room?
Unfortunately, no animals of any kind are allowed on the hotel premises.
12. Does the room rate include breakfast?
Our hotel rates include breakfast.
13. What is the hotel's policy on check-in and check-out time?
Normally, check-in time is 14:00 daily and check-out time is 12:00 daily.
14. Does the hotel allow early check-in?
Early check-in is still subject to room availability. 4 hours prior to arrival (only for guests booking directly with the hotel).
15. Does the hotel check out?
Depending on the status of the room, the customer can check out the status quo (with or without the answering room).
Morning check-out from 14:00 to 15:00 will incur an additional charge of 30% of the room rate. Any check-out after 18:00 will be subject to an additional charge equivalent to the full price of one day's stay.
16. Does the hotel have triple or quadruple rooms?
Our hotel has rooms for 2 people and rooms for 4 people
17. Does the hotel have rooms with bathtubs?
Yes, we have room with sauna.
1. What types of rooms does the hotel have?
- Room with balcony
- Room without balcony
- Room with 2 large double beds
2. Is the hotel price per room or per person?
Room rate applies to 2 people/room, the third person will be charged 100,000 VND for extra bed.
3. How to make an appointment?
You can book a hotel room in two easy ways:
Option 1: You call the hotel's phone number or hotline to book a room and receive direct advice: 028 3923 5086 - 0916 25 10 25
Method 2: You access the online room sale page https://hanhlong.com/ and follow the booking instructions, contact to respond to your request.
4. Urgent, what should I do?
If you need a room urgently, please call the hotel switchboard: 028 3923 5086 or hotline: 0916 25 10 25
5. How to book someone else's room in the hotel?
You only need to provide the name of the customer staying at the hotel, the hotel's unique phone number and email address for the hotel to contact, the hotel will send a confirmation email with the phone number you provide.
6. What's the difference between direct hotel booking and booking via booking website?
Save electricity from 15% to 25% when you book directly with the hotel and book online through the website. necessary information .
7. Is a rebooking/rebooking required to make a reservation?
All confirmed bookings require a secure booking (secure booking) secured by credit card or cash (secure booking).
8. How to check out without charge?
Subject to booking conditions, guests are advised to contact our reservation department for more details.
9. Is it possible to have more than one person in a room?
Each room can accommodate up to three (3) people. Please note that there is a surcharge for the third person.
10. Does the hotel offer discounts for group guests?
Our hotel has discounts for groups and long-term guests. Or call the hotel switchboard directly: 028 3923 5086 or hotline: 0916 25 10 25
11. Does the hotel allow pets in the room?
Unfortunately, no animals of any kind are allowed on the hotel premises.
12. Does the room rate include breakfast?
Our hotel rates include breakfast.
13. What is the hotel's policy on check-in and check-out time?
Normally, check-in time is 14:00 daily and check-out time is 12:00 daily.
14. Does the hotel allow early check-in?
Early check-in is still subject to room availability. 4 hours prior to arrival (only for guests booking directly with the hotel).
15. Does the hotel check out?
Depending on the status of the room, the customer can check out the status quo (with or without the answering room).
Morning check-out from 14:00 to 15:00 will incur an additional charge of 30% of the room rate. Any check-out after 18:00 will be subject to an additional charge equivalent to the full price of one day's stay.
16. Does the hotel have triple or quadruple rooms?
Our hotel has rooms for 2 people and rooms for 4 people
17. Does the hotel have rooms with bathtubs?
Yes, we have room with sauna.
